Eligible products may be refunded if the return is initiated within 30 days of receiving the product
Customers may request either a refund or a replacement product
Customers requesting a refund on eligible products will receive a full refund by the method used for payment
Refund or replacement requests can be made by emailing “hello@thebigcstore.com” with the subject “Refund Request” and your request details in the email body
Return shipping costs will apply to the customer except for the case of a manufacturing defects
Custom or personalized products are not eligible for refund except in the case of manufacturing defects
